IT Infrastructure Services

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At LKO, we assure you of superior service delivery aligned to your business metrics through our proven Global Network Delivery Model™ (GNDM™) and an Integrated Service Delivery Model (ISDM).

We differentiate the engagement with our:

  • Analytics Driven Transformation Model
  • Unique Position as Full Service Provider
  • Institutionalized Transparency & Flexibility
  • Tools and automation framework
  • Innovation partners and technology Centers of Excellence (CoEs)


Datacenter Management Services: We support the design, transformation and operation of your datacenters and enterprise IT to improve agility, flexibility, reliability and reduce TCO.

End User Computing Services (EUCS): LKO EUCS enables organizations to unbundle key workplace elements and tailor them to different user segments within the enterprise. This enables delivering persona centric applications, workspace collaboration and support services for increased user adoption in a seamless fashion. We facilitate migration to newer operating environments with minimal business disruption and drive transformative technology solutions.

IT Service Desk: We offer multilingual Service Desk Services across the complete spectrum – from basic IT helpdesk to enterprise service desk solutions. This includes complete ticket lifecycle management, proactive alerts monitoring, IT security and identity and access management.

Converged Network Services (CNS): We offer converged network infrastructure, unified communication, consolidation and optimization to reduce the overall expenses and leverage communication enabled business processes.

Managed Security Services (MSS): We build, install and implement efficient and available round-the clock security infrastructure. Our Managed Security Services encompass security device management and monitoring, vulnerability management, security information and event management, and user provisioning and management to address the critical needs of security implementation and operations.

Application Management Services (AMS): Our offering services include Mainframe support, application operation, database management and middleware management.

Enterprise System Management (ESM): We provide professional and comprehensive solutions in line with industry standard frameworks, such as ITIL v3, to manage IT infrastructure. Our offerings include consulting, implementation, maintenance and support, and shared services.

IT Service Management (SM): Our Service Management framework optimizes the delivery and management of IT Services to achieve a sustainable IT environment with a road map for improving maturity levels.

Transformation Solutions: LKO’ transformation solutions focus on the optimization and transformation of enterprise IT infrastructure through our analytics-led Enterprise Transformation Framework. Our Transformation Solutions Group (TSG) offers customer-centric, automated and analytics-led ‘as-is’ state analysis to derive the target state.

Innovative IT: LKO offers leading technology to virtualize your IT infrastructure and improve your return on assets. We help make your IT service delivery dynamic and in step with changing business processes. Add in our thought leadership and you have a partner who can help create a more effective and innovativeIT environment.

IT Risks: LKO’s secure infrastructure solutions help manage IT risks at all levels of an organization. We begin with clear business goals. We then develop compliance roadmaps and risk assessments to identify true costs of exposure and controls. We help produce more secure and resilient infrastructures by creating and deploying plans that prepare business for outages or disasters.

Our infrastructure security services help reduce and manage your IT risk. With a focus on planning, we apply industry best practices to protect your information from security breaches today and tomorrow.

As advancements in IT infrastructure accelerate, it is critical that your IT systems are aligned with your business needs. At LKO, we’re committed to meeting this need by helping you make informed decisions across the lifecycle of infrastructure services delivery. Companies around the world rely on our strategic thought leadership, rigor and consulting discipline for evaluating and planning infrastructure technology and services.

Advanced Network: Businesses today demand advanced network infrastructures to support the increasing bandwidth demands brought on by the convergence of phone, video and computing traffic. LKO offers world-class services that transform complex network infrastructures into dynamic and easier to maintain systems. The result: a more effective telecommunications environment that combines WAN, LAN and voice services.

By leveraging technology and service components of virtualization, our consulting team provides you with a cost‑effective telecom network capability where resources are allocated dynamically based on standard and new policies.

With resources scarce and budgets tight, IT organizations need new ways to reduce costs and work more efficiently. Remote outsourcing of infrastructure services is one increasingly popular option with LKO clients.

RIM: Our Remote Infrastructure Management 2.0 (RIM 2.0) framework lies at the center of our managed services. This portal foundation provides the building blocks for monitoring every IP-enabled device and process on your network. It helps resolve problems quickly, increases productivity and lowers thecost of computing.

Our workplace consulting services cover enterprise design specification, infrastructure configuration and deployment, server/storage issues and desktop and systems management.

HelpDesk: Flexible sourcing is the foundation of our approach. You maintain control while defining the services, solutions and delivery models that best suit your needs and budget. We support a wide range of needs at the user level, including the upgrade of desktop and network infrastructures, support of new business practices such as collaboration, help desk services and more. By streamlining systems, we can help reduce support time, improve service and provide new levels of productivity.