Our offerings help telecom companies simplify their businesses while maintaining the profitability, quality of service and customer experience. Our rich industry experience and domain expertise enables us to deliver a suite of offerings which addresses the key areas of – service quality management, expansion of core capabilities into adjacencies, process automation, data monetization, network management and implementation of next generation technologies.

What LKO Provides

With a proven track record in delivery excellence and thought leadership, our telecom business unit has helped a diverse customer base transform their business and become more agile and future ready. We help our customers who include OEMs, Equipment Vendors, Cable & Satellite companies, CSPs and Mobile Virtual Network Operators with the key imperatives of:

  • Business Simplification across the products, process & systems landscape
  • Customer Experience through digital transformation
  • Revenue Monetization leveraging LKO’s solution Accelerators and Enablement Platforms

LKO has readily invested in building “Fit for Purpose” platforms and solutions which has enabled multiple service providers and enterprises across the globe to substantially simplify their business, diversify and grow in emerging areas. Our key investments are in the following areas:

Digital Channel and Commerce: LKO’s Digital commerce solution leverages advanced analytics to provide comprehensive visibility across the buy-market-sell-service stage of the digital commerce lifecycle which helps the customers align their supply and demand, enhance vendor collaboration and streamline operations at every stage. 

Customer Insights: Our Customer Intelligence and Insights solutions leverage advanced analytics to acquire customers’ – usage patterns, service experience and expectations – enabling CSPs to offer more relevant and personalized services. 

Mobility Solutions: Our mobility solutions range from mobile frameworks, industry specific solutions and customized technology solutions to independent and testing service which enables our customers to improve productivity, reduce costs and enhance customer satisfaction.

Hosted OSS & BSS Solution(HOBS): LKO Cloud based Hosted OSS/BSS platform provides pre-integrated suite of end to end OSS/BSS applications, pre-modeled business processes, and implementation & support services for standardization, simplicity, extendibility and agility of business processes.

IoT and M2M: LKO Connected Universe Platform (TCUP) manages the large number of devices and sensors while making it easy to develop, deploy and administer IoT and Machine-to-Machine software applications and keeping the optimum balance between costs, performance and functionality.

Connected Device Management: LKO has developed a cloud-based, vendor-agnostic Connected Devices Management (CDM) platform which has multi-vendor management capabilities to remotely manage IP devices in homes, enterprises, and telecom networks.   

Business Value

Empowered with industry best practices and technological advancements, we enable our clients to – become profitable, create competitive advantage and, adapt to changing market trends – through:

  • Innovative revenue-enhancing models: We help our customers leverage disruptive trends, such as data monetization, network infrastructure replacement, and service delivery platform (SDP) renovation, to increase their revenue and create new revenue streams.
  • Certainty in Delivery: We enable collaboration, reusability and tools to drive quality, certainty and agility in our deliveries leading to higher customer satisfaction and higher margins.
  • Quicker time-to-market: Our solution accelerators, proprietary frameworks, and platform solutions enable our clients to achieve faster product development and quicker time-to-market.
  • Customer Centricity: We enable our clients to provide superior services through delivery, leadership and partnership. With our customer-centric solutions focused on the end-user’s needs and preferences, we help them deliver a seamless and consistent customer experience.
  • Business Simplification: Our landscape rationalization strategies and bundled services optimize the operational costs of our customers and simplify their business processes. We are engaged with our customers, beyond traditional SDLC, throughout the lifecycles.

The LKO Advantage

  • Focus on innovation: Our Centers of Excellence (CoEs) and accelerate product development, while the Innovation Labs provide ‘on-demand’ access to innovative solutions built on emerging technologies. The reusable assets and components created in our labs help our customers achieve high productivity and cost savings from their technology investments.
  • Strong alliance and partnerships: Our strategic alliances with leading product vendors and technology providers worldwide ensure that we offer technologically-advanced solutions. Moreover, our long-term associations grant us valuable insights that lend a unique and holistic perspective towards meeting the dynamic demands of the market. We participate actively in the TM Forum (formerly, the Tele Management Forum).
  • Global reach and industry experience: With our unmatched global reach, collaborative model of value creation, multi-technology expertise, proprietary frameworks, and understanding of the industry, we enable our clients to experience certainty. Built on open industry standards, our solutions encompass a broad array of integrated and flexible business support system technologies.
  • Future Readiness
    We help you leverage a combination of the Digital Five Forces – Mobility & Pervasive Computing, Big Data & Analytics, Social Media, Cloud Computing, Artificial Intelligence & Robotics to reimagine six areas of an enterprise: 

     Business Models
    • Products and Services
    • Customer Segments
    • Channels
    • Business Processes and 
    • Workplaces